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Excellent SOAR platform with exceptional support.
April 19, 2022

Excellent SOAR platform with exceptional support.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FortiSOAR (formerly Cybersponse)

The FortiSOAR solution had a great impact on our security operations center because it allowed us to unify and integrate different security systems/platforms and create a personalized center for viewing alerts and notifications. We use it to manage assets and especially network vulnerabilities that are the most critical. We set up the dashboards to make it easy to see everything in general and also the mini-panels specified for each platform. I found the interface very user-friendly and intuitive to configure, customize and read data through dashboards and reports. Technical support is a differential because the manufacturer's engineers are very helpful, and intelligent and help to clear up configuration doubts and unknown alerts.
  • User-friendly interface and easy to read data on the panels.
  • Perfect for vulnerability management.
  • Great integration with different security operations center platforms.
  • Customized panels.
  • Setting User Permissions.
  • Scheduled asset scans with reports.
  • The documentation is quite extensive and complex, but tech support can help with this.
  • Instabilities in the tool sometimes.
  • Vulnerability and incident management.
  • Alarm system and notifications.
  • Customized panels.
  • Reports.
  • Queue management.
  • Excellent integration with other platforms.
  • Improved compliance control and risk management.
  • Improved the business process.
  • Improved incident visibility.

Do you think FortiSOAR delivers good value for the price?

Yes

Are you happy with FortiSOAR's feature set?

Yes

Did FortiSOAR live up to sales and marketing promises?

Yes

Did implementation of FortiSOAR go as expected?

Yes

Would you buy FortiSOAR again?

Yes

I recommend it to all companies with scenarios that are looking for a SOC queue management tool, vulnerabilities, assets, indicators, visualization panels with alarms and real-time notifications, and personalized reports of all the functions present in the tool. It's easy to install and configure on a VM. The interface is user-friendly and fully customizable and can even create infinite mini-panels of platforms, incidents, alarms, and other functions. The price is great and it's an investment to improve security and visibility and incident handling.