Freshdesk Review
March 31, 2023
Freshdesk Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
Freshdesk is great customer support product. It allow my team to keep track of outstanding customer support tickets. It also also has additional features like freshcaller, which allows us to receive phone calls about customer queries. Additionally within our subscription, we have access to freshchat, which is a chat bot and just provides another medium for our customers to reach out to us. We have a lot of volume of customer contact to manage and the prebuilt tooling is more than adequate to manage it all.
- Ticket Management
- Phone Calls
- Chat Feature
- Usability
- Knowledge Base
- APIs to other sites like Atlassian etc..
- No code solutions to build customer support channels
- Reduced cost to serve
- Faster resolution times
- Accelerated time to value
Freshdesk has definitely help my company increase customer satisfaction & retention. We're able to have full visibility into customer queries.
Freshdesk had the lowest cost.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes