Review
May 02, 2023
Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
We have replaced e-mail use with Freshdesk. Using it as a ticket system. We'll handle with FD reclamations, feedbacks and other related matters from our customers and partners.
- Ticket transfers between employees
- Categorization
- Sending normal e-mails, cannot send "hidden copies" in some cases
- Overall using could be made simpler
- Saved some time, and will save more later when we grow more
Yes. We've made ticket solved faster with Freshdesk
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes