Freshdesk makes your email fresher than ever
April 05, 2023
Freshdesk makes your email fresher than ever
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
As an integral part of our customer support operations, Freshdesk has proven to be an invaluable asset.
The platform's user-friendly interface allows for seamless integration of new team members, while the meticulously organized canned responses significantly expedite the resolution of customer inquiries.
In addition, the accompanying mobile app provides remarkable flexibility, allowing our support team to attend to customer inquiries from any location, at any time.
The efficiency and convenience of the Freshdesk platform have made it an indispensable tool in our daily operations, and I wholeheartedly recommend it to businesses of all sizes. Its scalability and adaptability make it capable of meeting the unique demands of any organization's support operations.
- canned responses
- mobile app
- automatically add name of the customer while email them back
- adding notifications to they app sometimes i don't get them when someone email
- customer trust went up since we are able to answer them quickly
yes it has increased customer satisfaction since we are able to help them quickly without a lot of employees
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes