Best move we've ever made
July 14, 2023
Best move we've ever made
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Freshdesk in the IT team as our helpdesk to support the users across our schools. We have multiple helpdesk emails set up for each school to use as well as the Freshdesk user portal for them to open tickets. We currently have 8 members of staff in the IT team using Freshdesk.
- Super easy to set up
- Professional looking emails
- User friendly portal
- Limited indepth customisation
- Quite expensive to add customer feedback form
- Faster resolution times
- Professional looking responses
- More reliable support
Our users have reported that since we moved they've felt it is so much easy to get support from us. Our emails are so much cleaner combined with the online portal for users to check the status of the tickets themselves and reply directly from the website.
We used to use Spiceworks but it was extremely clunky and not very customisable at the time. When we started looking at other options we ended up focusing on Freshdesk, Zendesk and Zoho as they seemed like the best out of all the ones we found. We eventually went with Freshdesk as it seemed so much more user friendly compared to Zendesk and Zoho and felt it fit our needs perfectly.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes