Fresh Service, an great out of box experience for any Help Desk
April 06, 2023
Fresh Service, an great out of box experience for any Help Desk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Fresh Services is our main help desk ticketing system. It has been used to automate ticket assignment and daily ticket operations. With a small staff the automation and workflows really improved our efficiency as a department and IT support for our organization. The user interface is very friendly and our customers feel they can submit a help ticket much easier now.
- automation
- product is continually updated with new features
- single sign on
- user friendly
- employee onboarding could be simplified
- using single sign on and SAML it allows internal user the ability to log a ticket without logging in
- The project management module has helped our department stay more organized
Fresh Services was a turn key product that I did not have to take months to configure. We are a small organization and did not have the man power to undertake a product that would become a major project to get off the ground.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes