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Freshservice is a fresh look at helpdesk solutions!
July 14, 2023

Freshservice is a fresh look at helpdesk solutions!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

We use it for ticketing, project management, and problem tracking. The application makes it easy to keep track of our user's problems, resolutions, and feature requests.
  • Incident management
  • Onboarding assistance
  • Inventory tracking
  • The ability to configure the portal more
  • higher SLA completion percentage
  • more accountability
  • decreased resolution times
I feel that the portal customization can get better, but overall its excellent
Blazing fast service and knowledge of the product is great
Better pricing per features and much more customization

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

Freshservice is great for any organization that needs a ticketing system and has over 200 employees

I dont think it would be useful in an organization that is smaller and that can be suited with a less expensive option

Freshservice Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
9
Expert directory
10
Self-service tools
8
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
8.3
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
8
Change management
8.7
Change requests repository
9
Change calendar
7
Service-level management
10