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Front, a good way to keep your conversations organized
June 15, 2023

Front, a good way to keep your conversations organized

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Front

I used Front to keep all the conversation with the clients organized, making sure all of them receive an answer when required and no information is lost. As well, I used it share draft with my coworkers, discuss topics over a conversation without sending messages to the actual client and be able to coordinate the answer without leaving the mail app.
  • Managing different inboxes in an organized way
  • Sharing information among team members
  • Avoiding important messages unread
  • When you sync a new account with several messages, Front inbox may be filled with spam
  • Inbox sharing
  • Comments and draft sharing in the messages
  • Keep track of conversation threads in a User friendly way
  • Eased communication with the customers
  • reduced time coordinating answers for the customers
  • helped several departments to coordinate in a better way
Front's UX/UI is more intuitive. The work seems to flow better in their app.

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Front go as expected?

I wasn't involved with the implementation phase

Would you buy Front again?

Yes

Front is great when you have several team members managing external customers and when you need them all synchronized with the answer. Also, it is great to keep track of important conversation threads without losing information or messages from your customer.
It is also a good tool to keep track of your potential clients because it allows to have a contacts agenda organized and clean.