FS is great!
March 14, 2023
FS is great!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
Helps understand edge cases and bad product behavior for our end users. Also assists in recreating temporary complaints and gaining useful metadata around them. Very specifically when users encounter different errors with system inputs and therefore results in apparent user behavior (multiple refreshes, rage clicks, trying to navigate to different screens, etc.)
- Captures the user experience well.
- Good filters.
- The interface is decent.
- Session breakdown and result view can be easier to use.
- More free seats.
- Easier understanding of what the user has done in different session aspects/colors.
- It helps give better support to our customers.
- It helps us improve product behavior.
- Lets us track issues and log them with a Slack integration.
Do you think Fullstory delivers good value for the price?
Not sure
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
I wasn't involved with the implementation phase
Would you buy Fullstory again?
Yes