Integral Tech Support Tool.
March 14, 2023
Integral Tech Support Tool.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
Describe how you use FullStory in your organization. To troubleshoot CX support issues. What are the business problems the product addresses, and what is the scope of your use case? We are a technical support team, and being able to assess agents' interactions with our SaaS platform really helps us to get to the bottom of issues more swiftly.
- Tracking custom events like browser or connection errors.
- Support dashboards - to track common errors.
- Sharing evidence of issues with our Engineering + Product Teams.
- Overages are not well managed by FullStory - especially for contractural-based agreements.
- There should be options to avoid tracking certain parts of our portal - which in turn would reduce our fees - we do not need to track 100% of the session data we see via FS.
- Improved time to resolution for troubleshooting support issues.
Do you think Fullstory delivers good value for the price?
Not sure
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes