GainMoreSight into your clients
September 24, 2015
GainMoreSight into your clients
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- 360, Cockpit, CoPilot, Reports 2.0, Succes Snapshots, CS360
Overall Satisfaction with Gainsight
Procore currently utilizes Gainsight within our customer success organization. Implementation has been on the slower side, but we are now beginning to see the value of the software. We strive on time to first value with our clients and think Gainsight will ultimately help us pull the right levers at the right time to ensure our clients are successful. For our large existing customer base, Gainsight will play a crucial role to notify us of what we deem are important events, all in an automated fashion.
- Native Salesforce app! If it's not in Salesforce, it doesn't exist!
- Thought leader in Customer Success.
- Powerful feature set.
- Implementation: Gainsight has a large team and sometimes it seems like you have to speak with 2-3 people to get an answer.
- Ease of use: Gainsight could be more intuitive.
- We fully expect to have a positive impact across our team, but are still working through implementation to get there.
Gainsight seems to be the industry leader and being native to Salesforce definitely helped!
26 to 50 people