Not pure connect but get your butt to the cloud
March 28, 2023

Not pure connect but get your butt to the cloud

TJ Adams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud CX

Cloud services make the integrations easier
  • Cloud
  • Chat
  • Call Canter
  • UC
  • User /interface
  • Pricing
  • sip trunks
  • ease of use
  • licensing
Hadnt migrated yet looking too

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

No

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Call Center

UC needs work

Genesys Cloud CX Feature Ratings

Agent dashboard
5
Validate callers
8
Outbound response
7
Call forwarding
8
Click-to-call (CTC)
7
Warm transfer
8
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
5
CRM software integration
6
Inbound call routing
5
Omnichannel inbound routing
6
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
9