Great solution.
June 21, 2023
Great solution.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
we are using the platform in several Customer Contact Center campaigns, handling several communication channels and improving customer experience in order to mantain the same conversation level and qyality in all contacts. we defined around 70 user cases history to implement the first stage of implementarion within 120 days, for us it has been very innovative experience and helps to deliver great results in terms of team efficiency, bussiness income results and customer engagement.
- Same conversation
- Cx orchestration.
- Customer journey.
- Deep knowledge of the customer.
- Connection with another system.
- Time to resolve tickets.
- BC preparation time.
- Agent productivity increased by 16% in the first six months.
- Proactive contact to increase sales and collections.
- Handling several contact channels to improve NPS.
Helps to improve your accuracy to reduce efforts in the service and outbound campaigns, helps you reduce effort.
We have implemented new communication channels and delivered great service to our customers; we reduce AWT and AHT and can implement new strategies to contact long queue calls and abandon.
Good partner in Mexico and best ROI defined in the BC, good history of implementation with peers in Mexico.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes