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Simple to deploy
April 29, 2020

Simple to deploy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Genesys Cloud (formerly PureCloud)

We're a Genesys Engage and Genesys Connect partner and we've recently sold Genesys Cloud to new customers.
  • Easy to use
  • Simply to support
  • Really fast to deploy
  • Great solution for COVID-19
  • Completely different from our other Genesys products
  • Some of our customer need more personalization.
  • We're able to provide our customers a fast solution for their requirements.
We haven't used it yet. The product is stable and the documentation provided us the solutions we needed.

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

We've deployed Genesys Cloud for a customer who required a CallCenter for COVID-19.
That's a great solution as we've been able to provide a temporary solution for a customer.

Genesys Cloud CX Feature Ratings

8.5
Agent dashboard
9
Warm transfer
9
Call scripts
8
Call tracking
8
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated