The Genesys of Technology
February 28, 2021
The Genesys of Technology
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is being used across Community Tax LLC, the issues presented are usually call cut off and we're unable to hear the client or vice versa. But, those issues are usually taken care of within minutes. It's very easy to use and it saves us a lot of time. Another issue would be that we're unable to change the ringing tone but other than that, it is a very good work tool.
Pros
- You can verify your daily performance.
- You can forward voicemails to your co-workers.
- It has a directory in which you can find your co-workers faster and easier.
- Allows you to blind transfer or consult transfer, saving time for both, you and the client.
- Saves time!!
Cons
- Other ringtones
- Time saving
- Metrics have increased
- Efficiency
Genesys is way better and has more features. We can just hear the voicemails straight from the cloud. We can do a consult transfer with the other agent prior to transferring the client to their end. It shows me my metrics so that I can compare them to the prior day and get ready to do better than the other day to increase my numbers. I love it.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
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