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Product is good; Tech support is amazing; Service Rep, meh., in my opinion
July 14, 2023

Product is good; Tech support is amazing; Service Rep, meh., in my opinion

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We primarily use the text-to-donate functions. We do 2 specific fundraisers a year and then use the donate function on our website. We have used the ticketing function also.
  • Very easy to use
  • The technical support is outstanding
  • In my experience, Our account rep is pretty much MIA. I rely on tech support when I have questions
  • I believe The account rep should be recommending classes when there are software updates
  • I believe The archive function should allow you to see forms/campaigns but not allow you to change them. Right now when you 'archive' something, it disappears, I've found.
  • Not privy to ROI info
GiveSmart is very easy to set up and to use initially. It gets frustrating as you go on because of things you cannot do. For example, how pictures can be edited in some sections but not others. We have to ask for pictures that are in a rectangle/landscape mode; In my experience portraits do not work.
The Tech Support is awesome. I have only talked to our Account rep a couple of times. I go directly to Tech Support when I have questions. They are very patient and friendly.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart again?

Yes

We use GiveSmart for text-to-donate.

Using GiveSmart

3 - IT Director, Fund Development & Marketing Director, Sr. Administrative Assistant
3 - IT -- software installation
Marketing Dir -- Overall direction of fundraising
Admin Assistant -- development, creation of various campaigns, list maintenance, reporting
  • text-to-donate fundraising
  • N/A
  • Ticketing for luncheons/awards ceremonies
This decision is not up to me.