Using Gong to Empower Your Team
March 21, 2022

Using Gong to Empower Your Team

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

My company uses Gong in the Sales division to record calls and webinars conducted for interested clients. It helps us capture the skills and features desired in a conversation and can be used in a variety of ways - for training purposes, coaching purposes, reflection purposes, and evaluations. Gong does a great job of drilling down to specific details or offers a high level view of each interaction. It is reliable, easy to use, and allows me to go back and review what is working with customers and what might be getting in the way.

Pros

  • Captures the details of a call
  • Allows the user to analyze the call
  • Allows the user to share specific parts of a call

Cons

  • We have just started using the platform so I have no suggestions for improvement at this time.
  • There is definitely a positive impact with Gong when reviewing calls with a manager. I can go back and tag a certain place in the call for my manager to review. This saves us both time and effort in reviewing calls.
  • We can use these quality calls for training and support our new people coming in. They can listen to recorded calls and have great examples of how to conduct a conversation with a client.
  • Our organization now has a bank of examples that anyone can listen to at any time. It is a great resource for those people wanting to review strategies, techniques, key words, etc.
Gong is very user friendly. It is easy to get the information you need and can share the data seamlessly. The search feature allows me to get to a call with little effort. The graphics are a great visual representation of talk time in a call and can save me time when searching for particular parts of a conversation.
I believe Gong does a great job of providing strong insights. As an individual, team, or department, we can review the data and make informed decisions on how to move forward.
Salesforce CMS captures my call data and notes that I include in the records, but it does not record the call and provide the specific data that Gong does. Gong does a nice job of giving me the specifics needed to make changes moving forward.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is helpful in any scenario where a call is connected and the client and sales executive have a conversation. When the call is not answered, Gong records the call as a minute long but I see that long thread in my call report. Perhaps there could be a way to turn off the capture of calls less than 30 seconds, where it is most likely a voice mail message.

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