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Very useful handy tool
May 24, 2022

Very useful handy tool

Nii Boi-Doku | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

- Note-taking for review - understanding client problems better to explain internally in order to come up with fitting solutions - Training - understanding how I can improve my meetings. Discovery questions, mirroring/matching client, filler words -Tracking deals - seeing what my pipeline is looking like and staying on top of it
  • Tracking deals from salesforce
  • Note taking
  • Reviewing calls for training
  • Deal tracker can be buggy
  • Note taker takes a while to join meetings sometimes
  • UI for deal tracking can take some time getting used to
  • Time saved in taking notes
  • Reminders to stay on top of deals
  • Training and improving skills
Gong is very easy to use, and very intuitive. Searching for old calls can be difficult sometimes. Maybe that depends on how the CRM is linked to Gong. Another difficulty in usability is the opportunity tracker. This may also depend on how the CRM is linked. So the functions and capabilities are great and just maybe need to be fine-tuned a bit more to make it much easier and to make the most of it.
Gong has been able to provide actionable insights by reminding me of deals and calls and meetings. Reminds me to ping people. Reminds me what deals are at risk. Reminds me what deals have stalled. Which deals meeting needs a follow-up. This way very little will be slipping through the cracks.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

As a new account executive, Gong was helpful in keeping track of training calls for review later. During ramp-up, Gong was helpful in listening to senior account executive calls to get familiar with organizing and conducting meetings. After a few months of building my pipeline, Gong is helpful in keeping track of my deals. Reminds me to ping clients, etc.