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Gong has great usability
May 24, 2022

Gong has great usability

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to ideate product improvements and suggestions from the customers. Our team can directly see the feedback and search for it as Gong has the ability to transcribe calls, making it searchable across the entire organization.
  • Transcribing calls
  • Notetaking
  • The transcription isn't 100% accurate
  • This saves time for follow-ups, and I am able to follow up on any upsell opportunity.
It is usable, but there was a bit of a learning curve in understanding the application.
It has given me better analytics in understanding how much we speak on calls vs our clients.
n/a wasn't the decision maker

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is best suited for my customer calls where I need to send follow up action items and a recap. I will verbally recap with cues and can go back to review the call at a later time.