Item: GoTo Connect
Rating: 10
Author: John Stairs

Use Cases and Deployment Scope

We were looking to replace a free product that was causing us constant dropped calls and other issues. We evaluated several products and narrowed them down to three. One was updating our free product with a new server, a hybrid on-premise, and cloud product, and GoTo Connect which is an in-the-cloud product. What sold us on GoTo Connect was the simplicity of the Administration Page over what we were using and what I had used in the past, Avaya. After we made our decision and implemented GoTo Connect we had no dropped calls and a clear voice with no static.

Pros and Cons

Excellent Voice Quality with no drops
Very easy to manage your PBX
Easily create dial plans
Excellent Support and setup

better on hold music when contacting support
a way to see the IP address of the phones instead of just the MAC address

Return on Investment

fewer dropped calls meant that we were not missing sales
Cheaper per user than any of the other options we quoted.
Less time needed to manage and setup users, saving IT department time and money

Implementation Rating

Although in most cases, GoTo Connect has no contract, but we agreed to a one-year contract in exchange for them providing us with new VoIP phones. we had everything in place in about three weeks with them programming all the phones so they were just plugged and play.

All in One Platform

GoTo Connect has saved us a lot on time and effort in the IT department with its ease of management and quality of service. Also, when we do run into an issue, support is quick to contact and their knowledge make support calls take little time in resolving problems saving precious time.

Alternatives Considered

FreePBX and Star2Star Business Voice

We chose GoTo Connect over these two options. FreePBX is an on-premise product that needed a dedicated server. This was what we were using prior to GoTo Connect and it was rather cheap, but it made up for that in being extremely hard to manage. We were having a lot of dropped calls due to the fact we were using an older version of the software and we could not upgrade until we have a new server setup, but even if we had fixed these issues it still was hard to manage. It was not easy to get support. Star2Star looked very good as well, but they could not assure us that it would work in a foreign country where we had an office and we wanted to have all initial sites under the same system. It was a hybrid system with an on-premise device but cloud-hosted. We liked the management interface but not as well as we did the GoTo connect interface. It was also a little bit more expensive than the GoTo Connect option.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft 365 Business Premium, Sophos Intercept X, N-able RMM

Likelihood to Recommend

For any business, this is an excellent cloud-based option for phone service. We have had very few dropped calls, and no real issues while using it. In Fact, when we started with GoTo Connect it was just with our main facility and corporate office, but after using it for a while and seeing how great it was, we have since converted all other facilities (4) over to it as well with great results.

Go with GoTo Connect

Overall Satisfaction with GoTo Connect