Item: GoTo Connect
Rating: 10
Author: Nicole Holmes

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

GoTo Connect is the only contact center software we use for our business, it has been extremely reliable and feature-rich, for our agents and customers alike. The support offered with the service is unmatched in my opinion, that is what makes me look like an expert in areas I am not.

Pros and Cons

Pros

Customer Support
Reliable service
Features that make sense to the real world

Cons

More ways to get deals on equipment like loyalty gifts to redeem
we should get GoTo Connect swag and gear along with a badge for our profiles of all users showing how long we have been with GoTo Connect "Customer since" Ambassador Since".
fun virtual events not just training but real networking live events in the GoTo Webinar hubs.

Return on Investment

Productivity
Budget
Reliance

Implementation Rating

All in One Platform

100% correct!

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft Teams, Google Sheets, Zoho CRM Plus

Likelihood to Recommend

We enjoy the peace of mind that goto connect has provided our call center, we are always learning new ways to use the service and discovering new features because the developers seem to be constantly improving and making everything seem to be a touch away and the Rock Star customer support is just amazing!

GoTo Connect Feature Ratings

Comments

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GoTo Connect is the only contact center you need!