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We choose GoTo Resolve. And we don't regret it
January 12, 2023

We choose GoTo Resolve. And we don't regret it

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve to centralize all internal IT requests, so we can manage them smarter. So requests oriented towards the IT service are handled by the right people, the whole team has access to the tickets in progress and therefore we all have a global view of what is happening at the moment. The tool also allows us to have several statistics at our disposal in order to improve our quality of service.
  • Centralization of requests
  • Taking Remote Control
  • mass software deployment
  • An intuitive interface
  • I would like to be able to create a ticket and assign a user as creator without this user being registered in the GoTo Resolve application
  • GoTo Resolve allows us to save a lot of time on a daily basis
  • It also allows us to gain in reactivity
  • It allows us to archive requests and therefore to be able to keep track of a solution
From my point of view GoTo Resolve is very intuitive, you can navigate the application without too much problem. I think the application also has a good design and has been thought out accordingly. Seeing tickets by column depending on whether they are open in progress or closed is a very good feature.
The GoTo application, as I have already said, brings us a lot on a daily basis, it allows us to process requests much faster, to keep track of these requests, but also to produce statistics on the number of tickets in progress, etc. ... The remote control of the tool is very well integrated and easy to use.
We chose GoTo for its ease of use compared to GLPI. Thanks to GoTo Resolve we can fulfill our needs in much simpler ways.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

GoTo Resolve is a superb tool that responds to a very specific and current problem. It centralizes all requests often made by email in an easy-to-use tool accessible by the entire IT team. It allows you to manage the allocation of a ticket, its category and to be able to obtain precise statistics.

Using GoTo Resolve

3 - They are all computer scientists at different scales
2 - 2 of us support GoTo Resolve
  • Centralization of requests
  • Ticket management
  • Category management
  • Remote access
  • IT asset management
GoTo Resolve is a very good application.

Evaluating GoTo Resolve and Competitors

Yes - GoTo Resolve came to replace GLPI, because the tool was too complex and far from easy to use.
  • Price
  • Product Features
  • Product Reputation
The price was great for the quality of service from GoTo Resolve.
No, I wouldn't change my assessment.

GoTo Resolve Implementation

The implementation was very easy to do.
  • Don't know
Change management was a minor issue with the implementation
  • No one

GoTo Resolve Support

GoTo support responded to your request on time.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No We don't, but i can't tell you why we do that.
When creating an important request that we were able to process in a very short time.

Using GoTo Resolve

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Create a ticket
  • No One
Yes, but I don't use it