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Just what a growing company needs
April 26, 2023

Just what a growing company needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I use it mainly for our Executive Team; They all work remotely and after a year of trying to walk them through over the phone this product is a God-Send. It is so much easier to remote in and handle whatever needs arise. I can also, view everyone and run updates without interfering with their work. It integrates with Teams, so it is easy for someone to put in a ticket which then makes it easier to prioritize my work
  • Remote Support
  • Ticketing system
  • Unassisted support
  • As of Right now I don't know of anything
  • N/A
  • N/A
  • It has saved time by not having to be on the phone for hours trying help
  • The Windows update that I can run for those user that like to wait to run it then complain because it takes too long, even though they have run updates in 2 months
  • It scans to make sure each end user has AV protection
It is so easy to use, to set up, to add features to...it is so user friendly
It has streamlined our process, We are even adding our maintenance dept to the ticketing system
Rescue is owned by the same company GoTo resolve is much like that but better, with more ways I can help the end user

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

My CEO generally works on the road, at home, or in another office on the other side of the state. He is a wonderful CEO but not very tech savvy or patient when it comes to his computer. So trying to walk him through some troubleshooting steps over the phone is absolutely impossible. I love that I can just start a session with or without him and take care of the situation.
I have managers that would like for me to 'Spy' on certain employees, this really isn't going to give them what they are looking for in that situation.

GoTo Resolve Feature Ratings

Monitoring Tasks ()
Not Rated
Management Tasks ()
Not Rated
Application Performance Management ()
Not Rated
10.0
Attended device access
10
Unattended device access
10
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
10

Using GoTo Resolve

3 - IT Manager, primary user, uses it daily
IT backup (also HR) HR uses it only when IT isn't in the office
CEO just likes to see what his team is doing
2 - Basic IT skills
  • Helps to keep Remote workers working
  • Allows It to see all users and devices in place
  • Streamlines ticketing so jobs can be prioritzed
  • Helps keep Devices updated
  • The device alerts can be customized
  • Using the upcoming AV
  • expand the ticketing system to include other departments
I think this has saved my sanity, It is one thing to walk the entire 40,000sq ft building assisting with issues but our Remote workers ( most of whom are the Executives) were harder to help, since hey only come to town every couple of weeks.

Using GoTo Resolve

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote support
  • Endpoint protection Scan
  • Windows Updates for devices
  • NA
  • NA
Yes, but I don't use it