Item: GoTo Resolve
Rating: 7
Author: Dr. ROOPESH RAO

Use Cases and Deployment Scope

Goto is a IT desk software is a tool designed to streamline and optimize the management of IT-related issues and service requests within an organization. It helps in ticket management , which helps in easy resolution of IT issues in managing day to day functions of the organisation. It also helps in automation of task and time. It helps in resolution of issues with less manual intervention

Pros and Cons

Automation
Remote Help desk
Ticket management
Analytics

Integration
Easy of use
Reports

Return on Investment

Analytics
Automation
IT assest management

Usability

It allows users to independently log issues, track the status of their requests, and access resources without direct IT intervention, enhancing user satisfaction. It also helps in Integration with other IT management tools and systems to create a seamless workflow. This may include integration with monitoring tools, customer relationship management (CRM) systems, or collaboration platforms

All in One Platform

It has a very positive impact on the overall organisation performance in IT systems. The process have become more smoother. Less intervention on human part is required. Device are properly maintained and secured. We are able to use these features to optimise the available resources and close the loopholes or lacunae in timely manner.

Alternatives Considered

Avica Remote Desktop, Chrome Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)

It's one of the tool which can function in the same lines like above tools and is user friendly and cost effective

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Other Software Used

Chrome Remote Desktop, Remote Desktop Manager, Coursera

Likelihood to Recommend

Goto resolve helps inService Level Agreement (SLA) Management. It Helps define, monitor, and meet SLAs by setting expectations for issue resolution times and response times.it also helps in User Self-Service. It Allows users to independently log issues, track the status of their requests, and access resources without direct IT intervention, enhancing user satisfaction. It is less appropriate in Enhancing collaboration features, such as real-time chat or collaboration spaces, which can facilitate quicker communication between IT teams and with end-users.

A handy tool for all your remote desktop needs

Overall Satisfaction with GoTo Resolve