A great support tool
December 29, 2023
A great support tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
Good tool for us in tech support, this provides accurate data from the computer to scan remotely, also helps a lot to confirm issues on the device, have an excellent management on the detailed information on the computer performance on the computer installed, and the remotely computer scanned, this is an absolute marvelous tool.
- Software memory consumption
- Monitoring Computer performance
- Ensure the correct connectivity on a Network
- The file transfer functionality
- The file browsing system
- The end user acknowledged can be missed if the user has the pop-up blocker active
- Resolve issues without an on site attention
- Discard issues before an on site attention
- Confirm if the issue is not cause by the end user incorrect usage
This is a good impact, this gives the option to optimize the remote support and avoid attention delays, also any unnecessary onsite attention, this is an important improvement solved by this tool, also provides excellent information on the computer that are going to be check, display the details on the user computer.
Most friendly in the usage, and most detailed information.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes