Great Services
Updated August 21, 2024
Great Services
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Webinar
We use GoTo Webinar in our organization to help educate our staff. It is such an efficient way to help with Accounting, Payroll, Staffing, ect. Some of the business problems the GoTo Webinar addresses are Accounting, Payroll, Human Resources Management and policy management. All of these program are easy to use, and user friendly.
Pros
- They provide outstanding customer service.
- Easy to use software
- Very user friendly web site
Cons
- Would like some tools on Maintenance programs
- Employees are able to save time with the provided software
We selected GoTo Webinars for several reason. It is easy to use. They have good customer service. They offer a lot of what we need.
Do you think GoTo Webinar delivers good value for the price?
Yes
Are you happy with GoTo Webinar's feature set?
No
Did GoTo Webinar live up to sales and marketing promises?
Yes
Did implementation of GoTo Webinar go as expected?
Yes
Would you buy GoTo Webinar again?
Yes
GoTo Webinar Feature Ratings
Using GoTo Webinar
50 - The business functions they represent range from different positions within the school district. We have Directors, Principals, Assistant Principals, Senior Admin Assistants., Teachers, Counselors and Managers. It is a good fit for all.
The types of people or skills required to support GoTo Webinar, would be staff from our I.T. Department. When anyone needs any type of computer technical support, we generally always reach out to out I.T. Department. They can usually figure out the issues.
- To be able to connect with one another
- Convenient way to do Web Based Seminars
- User friendly
- We've been able to connect quickly
- Safe and convenient
- Easy to use
- Maybe make it available to students
- Make it available to all staff
- Be ablet to connect with other school districts
Evaluating GoTo Webinar and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
The single most important factor in your decision was the ease of use. Many of our employees are extremally busy, so it was nice to have something so simple and quick.
We would not change our evaluation and selection process. We are very happy with GoTo Connect
GoTo Webinar Implementation
- Implemented in-house
Yes - We started out with the District Office, then moved form one school to another.
Change management was minimal - The lessons regarding change management did we take away from implementing GoTo Webinar, was very minimal. We saw it as a way to improve.
- Getting everyone on board
- scheduling the implementation
GoTo Webinar Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
We did not purchase premium support. We did not purchase premium support, because our I.T. Deptment advised us not to. They fell they would be able to help with any support that came up.
There have been a couple instances where I've needed support. Every instance they have been friendly, fast, and respectful. They have always ben able to resolve my issue in a timely manner.
Using GoTo Webinar
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- All functions are easy or elegant to perform
- We have no issues
Yes, but I don't use it
Upgrading GoTo Webinar
- We have not upgraded yet
Comments
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