GRIN deceived us
August 25, 2023
GRIN deceived us
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with GRIN
In my experience, GRIN used to be a great platform, with good customer service. Now they have no first-party data, no ability to deliver what's needed from an influencer platform. I wish they ended our contract when we asked them to, now it's just a waste of money on our end.
- Syncing Influencer orders to Shopify
- The advertising of GRIN Up, which is their supposed replacement for creator search run by actual humans on the GRIN team - I think it is the worst possible feature where GRIN put its own team on manually finding influencers. In some cases they sent us "influencers" with no posts, some with no followers, it was like there had been no effort put into the process. If there are attachments, I will show the final output from the GRIN team here as well.
- Beyond all of this, the way I believe they hid behind and misled us before the signing of our new contract was the most frustrating piece in the whole situation.
- Instagram search and creator search was completely been taken off. These changes were not communicated to us before signing a new contract with GRIN. Our primary use case was discovering influencers, at this point I believe GRIN is a glorified order-placing application for customers that links to Shopify.
- In my experience, Negative, completely negative, and refuse to be cooperative. I wish there was a place to upload screenshots of the product we were delivered.
I wish there was a place for screenshots. They sent us "influencers" with 0 followers, 0 posts, with animal pictures for a jewelry brand.
Do you think GRIN delivers good value for the price?
No
Are you happy with GRIN's feature set?
No
Did GRIN live up to sales and marketing promises?
No
Did implementation of GRIN go as expected?
Yes
Would you buy GRIN again?
No