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Groovy Groove review
June 04, 2020

Groovy Groove review

Jessica Wray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We utilize Groove to connect our email system to Salesforce to have automated integration so we do not have to manually enter emails and track activity. We also utilize Groove to share email templates and create workflows automatically via email to streamline our business processes. Groove has made sharing the same message quickly very efficient during the recent COVID crisis for our company to have a unified message to our clients!
  • Email to Salesforce integration.
  • Real time updating of templates.
  • Message tracking of read receipts.
  • Sometimes the messages do not always flow through the Groove app in Gmail and you have to manually enter it.
  • The workflows are tricky to get down and learn how to use.
We did not understand the workflow portion very well and our Groove representative set up several live meetings to walk us through the process and answer our questions for our company. It was a little thing but the customer service meant a lot to us.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), PrismHR, Bonusly
I would recommend Groove because it makes work balance so much easier! I also forgot to mention one of my favorite aspects of Groove which is the calendar booking link! You can share a link with others to book a meeting with you and set the time frame or give specific times and dates. It takes away the back and forth of trying to find a good time to schedule!