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A Useful Knowledge Center Tool
January 19, 2024

A Useful Knowledge Center Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Our business uses Guru as a knowledge center and collaborative information-sharing tool. It helped supplement some other tools we use and is used more heavily in my business unit within the greater CX sphere. I'm specifically a member of the support team where it is probably used most. It allows us to have different cards for different customer facing scenarios and resources and text associated with those issues.
  • Easy to use interface
  • It has different sections for different groups so that I have access to what I need without being bogged down by what I don't
  • A plug-in that makes things able to be added fast.
  • The org chart feature on this app feels out of place
  • It's enabled our support team to be more effective in their roles which leads to happier customers and increased product loyalty for us.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Again, where Guru really comes in as a powerful tool is for our Support team. Before we didn't really have a collective information for support tickets and how to tackle them source besides our help center (which is externally facing) and Slack (which holds way more communication then just how to solve something). This creates a central place for our team to go where we can link support tickets to and obtain analytics on what problems we're seeing the most.