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Guru is the key weapon in my sales enablement toolkit
January 11, 2024

Guru is the key weapon in my sales enablement toolkit

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is our one-stop shop for all customer-facing knowledge that our CS and sales teams use on a daily basis. We had the standard set of problems that growing organizations face: lots of knowledge, no standard place to put all of our knowledge, knowledge changing by the day, lack of confidence among customer-facing teams in the knowledge they found. We implemented in CS and sales to solve all of these challenges.
  • Central repository of all knowledge
  • Confidence in knowing knowledge is verified
  • Trackable analytics for executive visibility
  • Rapid rollout of new knowledge
  • Searchability of knowledge and notifications for content that has no search results
  • Ability to set more custom, retained analytics
  • Customizable content for individual prospects
  • 100% adoption of the tool within 1 quarter of rollout
  • Elimination of other tools (e.g. Confluence), leading to cost savings
Guru is the most cost-effective solution for our business. Other tools have a lot of bells and whistles but you pay dearly for them and the sales team may not even know how to use them. Start with Guru and go from there. It's better to have a good base than to overwhelm with too many functions and features from day 1.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

I've implemented Guru at multiple companies and found that it works best for smaller teams that are very familiar with SaaS products. The Slack integration has been key every time I've implemented, as sales and CS were getting a ton of knowledge from Slack conversations and Guru is able to replace and supplement those conversations with trackable, verified knowledge. I would not recommend Guru for traditional organizations. It is more for fast, nimble orgs that want to share quickly changing knowledge rapidly.