Amazing tool, invaluable.
January 19, 2024
Amazing tool, invaluable.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
The knowledge base is a one-stop location for all of the needs and resources for day-to-day interactions, extremely useful and very critical to the day-to-day operations of the team members. We use Guru as a location for all of our cards and resources on all of the company's internal information, so we don't need to mess around with bookmarks, etc.; we often have collections of cards created so we can easily find cards that we would frequently visit at a moments notice. The ability to use the app in a floating window above our current browser also makes it very easy to use when dealing with large volumes or even when it's very busy. The search function is very handy as it's extremely in-depth; one mention of the searched word can pull up hundreds of cards, which is handy when you can't quite remember the title of a card or the specific collection you left it in.
- Search
- Resources
- Helpful
- Filtered search not as broad sometimes.
- Needing log in to okta every day but that may be more organisation issue.
- I don't have those specifics as I am just support but it's a great tool.
I haven't used an alternative to Guru in other roles or this job; it's our only knowledge base source. Google wouldn't really count, as that's not company-specific.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes