Love Heap Way Better Than Other Analytics Tools I’ve Used
September 25, 2021
Love Heap Way Better Than Other Analytics Tools I’ve Used
Score 10 out of 10
Vetted Review
Verified User
Software Version
Startup
Overall Satisfaction with Heap
The Product and Engineering teams use Heap to track product usage. This allows us to measure product usage.
- Tracking events without engineering needed to add instrumentation for each action.
- The Heap UI is better than other tools like Amplitude and Google Analytics
- The user flows can be a bit clunky. I need to go to one screen to define an event, then another screen to add it to a report. There is a disconnect here between these two steps.
- I create a report on the events page and not the reports page, which is not intuitive.
- A getting started video would be helpful to explain the steps of defining an event, how to create a report, and how to add it to the dashboard.
- Freed up engineers to work on other projects which is directly tied to ROI.
I prefer Heap to all other tools I've used.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes
Using Heap
2 - Product
2 - Product and engineering.
- Product usage
- Marketing page usage
Evaluating Heap and Competitors
Not Sure
- Product Features
- Product Usability