Heap is an extremely powerful and easy to get started product analytics tool
January 18, 2022
Heap is an extremely powerful and easy to get started product analytics tool
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
We use Heap across the board for customer/product analytics. Heap tracks all funnel data points and we can analyze our conversion in any cross-sections or unique paths we want to. Our tech teams also push custom events to Heap and through this, we can monitor the performance of our backend services and their relationship to customer journeys.
- Auto captures all customer activity
- Saves all data historically. If you forget to define an event, you can do so later and still look at it historically.
- Ease to define new events and create naming systems.
- Has no session recording/screen recording options
- Continue to build out more integrations
- Increase conversion rates at multiple steps in our funnel
- Quickly debug issues through looking at the User session view
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes