Hootsuite works for customer service
August 06, 2022

Hootsuite works for customer service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Free

Overall Satisfaction with Hootsuite

I use Hootsuite to send/broadcast alerts, notifications, and announcements to the community I support. Hootsuite allows me to create a clear, concise, and consistent message across our social media channels.

Pros

  • Keeps me aware of my word count while using Twitter, allowing me to edit my post in real-time.
  • It allows me to to view comments and DMs across all channels so I don't miss a reply.
  • The media gallery help frame my message with stunning images.

Cons

  • I miss the extra channel availability on the free tier. There used to be three.
  • Viewing streams can get a little frustrating due to all the scrolling left to right. A dashboard would be a nice way to see a summary of your channels allowing for a deeper dive if necessary.
  • Content/message consistency
  • Audience engagement
  • Scheduling message efficently
I have not found other products that work as well as Hootsuite for the price. We have no budget and Hootsuite allows us to still get our message out and reach our audience.
I never had the opportunity to work with Hootsuite support, however, the online support and targeted email articles are written well and are very helpful. I've never had trouble following them.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Hootsuite works best when I have to quickly make a broadcast announcement reaching many followers about outages or other downtimes. If I notice many of the same issues coming into the support center, I use Hootsuite to send out troubleshooting steps to others to address and resolve problems before they occur. The mobile app allows me to send out alerts, notifications, or announcements while I'm away from the office.

Hootsuite Feature Ratings

8.7
Boolean keyword searches
7
Filtering out noise/spam
9
Sentiment analysis
Not Rated
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
10
Workflow management
10
7.5
Automated routing and prioritization
Not Rated
Customer interaction histories
10
Bulk actions
5
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Instagram
10
Pinterest
Not Rated
YouTube
Not Rated
10.0
Campaign success analytics
Not Rated
Real-time tracking
10
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
10

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