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Good value and easy to use software for surveys and customer feedback
September 22, 2021

Good value and easy to use software for surveys and customer feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We are using Hotjar to collect specific feedback and generalized sentiment across our website.
  • Targeted surveys
  • Generalized feedback
  • Working correctly across SPA deployments
  • Feedback analysis is somewhat limited
  • Session replay could use improvements
  • General feedback
  • Targeted surveys
  • Has highlighted several issues we would otherwise be unaware of
Usabilla is a much more feature-rich tool, however, this comes at a cost of much-increased price as well as deployment and usage complexity. For a low-cost solution to quickly and easily collect user feedback, HotJar is very easy to recommend

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Hotjar works extremely well as a lightweight and easy-to-use tool for deploying surveys and collecting user feedback. Overall this is the simplest system I have used for this and a survey can be created and deployed in a matter of minutes. They also include a decent amount of question types & overall survey styles.