Honest and Fair
August 27, 2021
Honest and Fair
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
It is being used by the entire organization. It was a decision to use HubSpot as an all-in-one tool for the company to have one central place for all the data/reporting/marketing/sales/service/etc. Also, to avoid having to have numerous accounts for different tools which can lead to confusion and poor data integrity due to loss of information across platforms.
- The automation is pretty awesome and works well.
- The custom report builder tool is pretty well made.
- Support is quick and helpful.
- Custom properties are very useful.
- Lists tool is great.
- More Visual Marketing pipeline, similar to deals and tickets.
- Specific onboarding pipeline that is not a 'ticket' or ' deal' would be nice.
- Being able to create something like 'Quote templates' would be useful.
- Being able to edit some properties to change some words to cater to our companies view. Lifecycle stage for example. We had to make our own.
- Being able to build a list based off deal properties would be wonderful.
- Increased Sales Rep Activity.
- Delay in Revenue due to the length of time it took our company to get HubSpot CRM set up correctly.
- Increased Service.
The only other one I (can't speak for others within the company) have used is ChildcareCRM. Like I said though, used for a different purpose, more B to C. We are using HubSpot for B to B.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes