User friendly market leader -- would recommend.
October 08, 2021

User friendly market leader -- would recommend.

Nick Graham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM for multiple uses: Communication around updates for existing clients, product/service announcements to existing clients and prospects, along with marketing automation for lead nurturing of prospects. Its ease of use allows for speed and the technology allows for visually pleasing messages.
  • Marketing automation / sequence messaging.
  • Contact database organization.
  • Data tools for analytics.
  • I would like additional coaching -- share what your most successful clients are doing to improve click-thru's and engagement.
  • Identify engagement levels across contact database (top engaged prospect group).
  • No others right now.
  • Additional sales opportunities.
  • Electronic feedback of market engagement (transparency).
  • Break-even ROI.
I've only tried Mailchimp and that was not a good user experience.
Mailchimp's UX/UI was poor. We have been much more impressed with HubSpot CRM.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?


Did HubSpot CRM live up to sales and marketing promises?


Did implementation of HubSpot CRM go as expected?


Would you buy HubSpot CRM again?


Very well suited for already engaged customer base(s). Not as strong for emails that haven't opted-in already.

HubSpot CRM Feature Ratings

Customer data management / contact management
Workflow management
Not Rated
Opportunity management
Not Rated
Interaction tracking
Case management
Help desk management
Lead management
Email marketing
Billing and invoicing management
Role-based user permissions
Single sign-on capability
Not Rated
Mobile access
Not Rated