Great CRM, Great Value!!!
October 08, 2021

Great CRM, Great Value!!!

Curtis Patton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it mostly in sales, but other departments as well. It has helped us with sales automation, tracking, and organization. It has also helped our marketing team track their social ads, and our client service team as well. We are constantly finding features that we were not aware of that turn out to be helpful.
  • Email tracking.
  • Call tracking.
  • Social ad tracking.
  • UX when going between contact lists.
  • It was cheaper than our old CRM.
  • It has helped us close more deals.
HubSpot CRM is easier to use than any other CRM I've used.
It's nice, we now have marketing and sales data all in one place. No need to ask for manual reports from other departments, we can just check them ourselves within HubSpot CRM.
We chose HubSpot CRM because of price, customer service, and UX.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I've used other CRMs before and HubSpot CRM has by far been the easiest to use and to implement. They have integrations with most other software that we use.

HubSpot CRM Feature Ratings

Customer data management / contact management
7
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
10
Case management
9
Call center management
9
Help desk management
9
Lead management
8
Email marketing
8
Task management
7
Billing and invoicing management
7
Reporting
7
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
5
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
7
Mobile access
8