Item: HubSpot CRM
Rating: 9
Author: Alexis Carroll

Use Cases and Deployment Scope

My organization uses HubSpot CRM to track clientele, invoices, billing, job status, etc. Even the since use free option is extremely robust and of excellent value.

Pros and Cons

Customer Management
Emailing Clients
Invoicing

Automation
Chat with customer option
Customer acquisition via website integration

Return on Investment

Ability to organize all data in one place
lacking in billing from the CRM directly
Ability to generate reports for review

The user interface is extremely user-friendly in comparison to something like Netsuite. Sometimes [fewer] options are more convenient. The areas of interaction are well documented and laid out to operate quickly and efficiently.

Alternatives Considered

NetSuite CRM

Hubspot CRM ( the base version) is certainly not as robust but much more user-friendly with a lack of downtime and nearly all the features a small business needs at a fraction of the cost if not free.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Adobe Acrobat Reader DC, Slack, Adobe Dreamweaver

Likelihood to Recommend

If you need a simple but robust free or low-cost solution for a smaller business where one or two users need access to the CRM then Hubspot is perfect. There are options to increase the strength and automation of Hubspot but these will cost you more than some of the other programs out there.

A free one stop solution for a small business CRM

Overall Satisfaction with HubSpot CRM