Very good!
January 27, 2022

Very good!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Every day to reach out to clients. Helps us organize outreach efforts and stay focused/on track. All the salespeople use it and SDR and BDR use it for everything. We also integrate it with our email and other software. One problem it fixes is that we can see what other team members are doing and who they have contacted

Pros

  • Ease of use
  • organization
  • Sequences

Cons

  • Only 5 automated emails is tough
  • zoominfo integration isn't the best
  • Uploaded companies without url can be wacky
  • Easy to learn but hard to master
  • Increased sales
  • Efficiency
  • Logging activity everyday
I have not used any other CRM softwares so I do not think it would be fair for me to compare HubSpot to the other CRMS. But compared to other software I have used, it looks nice, works well, and it does what I need it to do. Very good.
Easy to log activities and view who's contacted a client. I do a lot of activities each week. All are through HubSpot. At the end of the week, my team uses HubSpot to track performance like meetings, activity, goals, etc. The marketing team can see everything we are doing and adjust accordingly.
I have not used any other CRMS. But I would say HubSpot is good. I do not think it is fair for me to compare other CRMs because I am newer to the sales side of the business. I had no role in selecting HubSpot. It's a household name and has heard it before working here.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Every day I use it. It is well suited for email, text, and calls. I would love to see more LinkedIn-focused features in the future but for now, the functions in place are good and I really would not change very much. Perfect for scenarios where you need to collaborate outreach attempts with your team.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
8
Workflow management
9
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
Not Rated
Email marketing
9
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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