Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM is used to help keep track of customers, communication, and any other issues.

Pros and Cons

The filters
Alerts between tagged employees
Easy to use task queue

Finding duplicates of same entry
Address input
Exporting data sheets

Return on Investment

Very easy on boarding and helps get employees ramped up faster
Reminds me months after the last touch so I can swing back around and re-engage our customers
Email automation helps us to communicate to large masses of customers on a schedule
Email tracking to help identify which potential customers would be best

I believe HubSpot CRM is the easiest CRM I have learned. I have used a few other older systems but they weren't as all-encompassing as HubSpot CRM. The other CRMs did not have the detailed training sessions to help use all of the tools available to their fullest capacity.

Alternatives Considered

Salesforce CMS

I have used Salesforce CMS previously but their customization is near to impossible. It was not easy to navigate between areas and it requires far more work to automate anything.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Rippling, Traction TeamPage, Google Calendar

Likelihood to Recommend

HubSpot CRM is well suited for Business to Business or Business to Consumer sales. It helps with keeping track of any and all communication as well as automates communication to make use even easier.

HubSpot CRM Review

Overall Satisfaction with HubSpot CRM