HubSpot is one of the better CRM tools out!
April 29, 2022

HubSpot is one of the better CRM tools out!

Ariel Owens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM has been able to help automate a ton of our Support process and help get us in front of our clients that need the most help. We have been able to push data from our Admin system into HubSpot and pivot off of this to create automation for ticket creation and automated emails. I love HubSpot and that they are always looking at improving and adding new features. Since we started using this software our Support has improved by over 30%.
  • Workflow Automation
  • Data Consolidation
  • Project Management
  • Lack of visibility on when someone else in the system is working the same time
  • Unable to create workflows that create notes
  • Increase client visibility for support concerns
  • Increase internal dept collaboration
Other CRM tools do not compare to what HubSpot has to offer. They have so many features that are used across our entire company and teams.
HubSpot helps to keep Sales and Marketing on track through workflow automation and internal collaboration. All client ops teams would seamlessly in HubSpot together.
HubSpot provides a tool that can be used across our entire company and houses interactions and data all in one place.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

We have used HubSpot to push Client Health Data from our system in order to build out automation. We work to get any paused clients active and the recent automation we built was related to the effort. We created a workflow in HubSpot that sent 3 automated emails and creates a final ticket for the Support Team to do outreach. This was a process we were unable to streamline before.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
7
Interaction tracking
7
Case management
7
Call center management
6
Help desk management
6
Lead management
8
Email marketing
8
Task management
8
Billing and invoicing management
6
Reporting
4
Forecasting
6
Pipeline visualization
5
Customizable reports
5
Custom fields
8
Custom objects
9
API for custom integration
9
Role-based user permissions
10
Single sign-on capability
10
Social data
8
Social engagement
8
Marketing automation
10
Compensation management
7
Mobile access
6