Item: HubSpot CRM
Rating: 10
Author: Keona Kirwan

Use Cases and Deployment Scope

HS is the main CRM for our organization, and from what I see, we use it for a lot of the automation features - they're very integrative into other programs. My department, at least, uses it for pretty much our entire workflow, and it's my favorite CRM I've ever used. I use HS CRM for deal and pipeline management, tracking communication, and dashboard data.

Pros and Cons

Automation
Integration
Data Management.

A night mode option for darker graphics.
A better mobile app (it's really slow).
Smoother WhatsApp integration.

Return on Investment

Great pipeline management.
Easy-to-see reports for the whole company.
Clear view of all your deals.

Usability

It doesn't. HubSpot is simpler and easier to understand than any CRM I've used in the past. No comparison; it's just the best one.

Alternatives Considered

Sage CRM

It's so much easier to understand and seems easier to set up and make changes.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack, WhatsApp Business, JustCall

Likelihood to Recommend

As a sales rep, I've found it's been very helpful in pipeline management. I think it's great in this scenario, where it's for data, pipeline, and workflow management. I am not sure if it would be good for companies that integrate their purchasing and ordering with the rest of their CRM - I don't know if they can generate order forms and invoices and such, which has been important for a CRM in some of my previous roles but doesn't affect my current role at all.

My favorite CRM!

Overall Satisfaction with HubSpot CRM