Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use HubSpot CRM for email marketing, follow-up, tracking leads, client management, and the entire sales process. We use HubSpot for predicting closing, reporting calls, and having conversations. HubSpot is extremely user friendly especially when using the inbox feature during live events to communicate with clients.

Pros and Cons

email tracking
following leads through sales process
sorting contacts easily by specific properties

switching between screens/platforms/dashboards is not always intuitive

Return on Investment

Easy for sales reps to follow the process

Usability

I have not had considerable experience with other CRMs

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

This CRM is great for sales and coaching opportunities. I would say it doesn't make sense for a low number of leads for a very small business

So far so good

Overall Satisfaction with HubSpot CRM