1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM
Streamlined sales & marketing
March 16, 2023

Streamlined sales & marketing

Noah Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to streamline our sales pipeline and manage customer relationships. It helps us with lead management, contact organization, and provides insights for decision-making. The CRM centralizes customer data, promotes team collaboration, and enhances overall sales efficiency.
  • Customizable Sales Pipeline: HubSpot CRM allows users to create a tailored sales pipeline with custom stages that align with their specific sales process. This feature helps visualize the progress of deals, identify bottlenecks, and allocate resources efficiently.
  • User-friendly Interface: HubSpot CRM is designed with an intuitive and visually appealing interface, making it easy for users to navigate and access essential information. This user-friendliness reduces the learning curve and increases adoption across the organization.
  • HubSpot CRM could improve in areas such as more advanced customization options, enhanced reporting granularity, better support for large teams, and improved offline functionality for mobile users.
  • HubSpot CRM could enhance its offerings by expanding native integrations, refining AI-powered suggestions, offering more pricing tiers, and providing multi-language support for global teams.
  • HubSpot CRM positively impacted our business objectives, leading to revenue growth, increased sales rep adoption, and shorter deal cycles. Despite initial setup challenges, the ROI has been significant and beneficial to our growth.
  • HubSpot CRM has also enhanced our customer relationship management by providing a unified platform for tracking interactions, resulting in improved client satisfaction and increased customer retention. This adds to the overall positive impact and ROI for our business.
HubSpot CRM's ease of use surpasses other CRM software I’ve used, with its intuitive interface and automation features streamlining tasks and enhancing overall user experience.
Compared to Citrix Podio and Outreach, HubSpot stands out for its ease of use, comprehensive CRM features, and seamless sales-marketing alignment. While Podio excels in project management and Outreach in sales engagement, HubSpot offers an all-in-one solution, catering to a wider range of business needs.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Organizations seeking an all-in-one solution: Companies looking to consolidate their marketing, sales, and customer service efforts under one platform will benefit from HubSpot CRM's seamless integration with other HubSpot tools.

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
8
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10