Item: HubSpot CRM
Rating: 9
Author: Katlynn Hansford

Overall Satisfaction with HubSpot CRM

Use Cases and Deployment Scope

I use HubSpot for managing my contacts and deals. Kind of like and accordion file for all my possible customers. The problem HubSpot addresses is file organization for all of our leads and customer information. It is a great way for me to stay on top of my call backs and incoming leads. We also send text messages and emails through HubSpot which works great in getting customers to give us a callback or even communicating on text message and email.

Pros and Cons

Pros

Organizes contacts
Documents customer information
Scheduling Callbacks

Cons

Lead status could use a little improvement as it is slow to change when moved down the pipelines
Text messages could be improved sometimes it’ll kick me out and I can’t send detailed messages
Emails could send a little faster but isn’t not a big deal

Return on Investment

Revenue growth
Increased customer return
Shorter deal cycles

Usability

It’s super easy to use. Everything is labeled perfectly so you know where everything is. You can create your own labels. Compared to having everything on paper this is definitely a lot more organized and nothing gets lost which is the best part. I would definitely recommend HubSpot to anyone. I mean what’s not to love about it!

Team Alignment Benefits

It has helped us align our cooperation with our marketing teams and to see where and what marketing our sales are coming from. The cause of cancellations and what marketing we can put out to improve sales and keep our cancellation low. Keeps not only us but our colleagues informed of what zip codes are booming with sales and areas that aren’t so we can put our money and marketing where it really matters.

Alternatives Considered

Zenoti

HubSpot is simple compared to Zenoti. Zenoti is also pretty slow and a lot more complex when inputting any customer information. The labeling was also confusing as it sometimes would be used for something that to the company made sense but to the employees it wouldn’t make sense. I selected HubSpot because my company chose HubSpot.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Mojo Dialer, WorkWave Service, Yahoo Small Business

Likelihood to Recommend

It’s just so easy to use and it is very organized and for anyone looking for something that is going to keep you organized and on top of your work it’ll definitely be HubSpot for sure. I mean you can even set call back dates and you’ll be notified when they need to be called back. And all their information is there.

HubSpot CRM Feature Ratings

Comments

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HubSpot! The electronic accordion file!