HubSpot User
November 06, 2023

HubSpot User

Hassam Rehmat | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is mostly used to send and receive emails to and from all our clients or customers. It allows us to have all the information and conversation stored in a single place instead of switching to multiple places or platforms for the information. It is recommended to users who want to have all info at a single place.

Pros

  • Ease of use
  • Versatility
  • User friendly

Cons

  • UI can be improved
  • It sometimes stops working
  • It gets slow often
  • Positive ROI
  • Positive customer interaction
  • Positive sales
The overall experience with HubSpot CRM has been very good so far. There are sometimes instances where the website stops working or gets slowed down due to some unknown reasons, but the HubSpot team are quick in rectifying the issues being faced by its users. I have never reached out to HubSpot to fix the issue as it gets resolved pretty quickly. I don't think any other CRM would be this quick in resolving problems.
HubSpot would be ideal for individuals or small and medium business that are looking for a single software or platform that saves all of the information that has to be regularly used for interaction between customer and employees of your organization. I have personally used this platform for making marketing efforts as it is very user friendly and makes our job easier.
HubSpot was chosen by default by our company's management but honestly, I am glad that they made this decision. I do not have much experience with any other CRM for more than a couple of weeks but the ease of use provided by HubSpot is amazing. If I were given the choice to choose a CRM, I would directly go for HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is ideal to be used in instances where all the information regarding a business has to be saved in one place. You can add the company name, contact name, multiple email addresses, and phone numbers, and even add fields that are relevant to your business. This helps as you can interact with it and mold it per your requirements.

HubSpot CRM Feature Ratings

7.7
Customer data management / contact management
7
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
8
Interaction tracking
6
6.7
Case management
8
Call center management
6
Help desk management
6
8.0
Lead management
8
Email marketing
8
7.3
Task management
7
Billing and invoicing management
7
Reporting
8
7.7
Forecasting
7
Pipeline visualization
8
Customizable reports
8
7.0
Custom fields
8
Custom objects
8
API for custom integration
5
7.5
Role-based user permissions
8
Single sign-on capability
7
8.0
Social data
8
Social engagement
8
6.5
Marketing automation
6
Compensation management
7
7.0
Mobile access
7

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