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HubSpot Brings Everything Under One Roof
November 20, 2023

HubSpot Brings Everything Under One Roof

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot has helped us in various aspects of data and content management, as well as with sales/marketing initiatives and reporting. Let me count the ways. These include: as a contact/company database, for e-marketing list building, tracking sales pipeline, social media marketing, and even for creating landing pages and web forms to gather leads at conferences.
  • Lets you know if you are creating a duplicate record in real time
  • Easy to build highly functional reports and dashboards
  • Able to run social media campaigns centrally from one location in HubSpot
  • When adding contacts if the domain email of the contact does not match the domain of the company HubSpot will create a whole new company automatically. I believe this feature can be turned off but if you are unaware of that it can lead to problems.
  • It might be nice if the advanced filters had the same capabilities as when building lists.
  • Marketing leads have gone up almost 75%.
  • HubSpot created web forms have been integrated with scannable QR codes on physical signage to increase conference leads by 50%.
It is straight forward and simple enough to use for entering contacts and organizations in or pulling lists out. The report building is a bit more complex but not rocket science. Most everything is quite intuitive and the few times I found myself needing help I was able to find it with HubSpot's online resources.
I prefer HubSpot infinitely better. I had no say in the change from Salesforce to HubSpot, but I am thankful we made it. Easier to drill down on our data, able to run eMarketing and social media campaigns from HubSpot, and better reports and dashboards in HubSpot...these are a few of my favorite things.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

In the past I have used ACT and Salesforce. HubSpot surpasses both of those hands down. As a marketer I love being able to search and drill down on our HubSpot database to target messages with precision. As well, it has proved to be a good fit for us with our e-marketing campaigns and social media management. Also, the reports and dashboards we have built with HubSpot have been insightful and helpful to our ongoing business.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
9.0
Case management
9
Call center management
9
Help desk management
9
9.5
Lead management
10
Email marketing
9
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
9.3
Forecasting
8
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
Not Rated
10.0
Mobile access
10