The Best CRM You Can Work With This Decade
March 05, 2024

The Best CRM You Can Work With This Decade

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to log and process orders that our clients purchase from our website. I am able to locate their main contact information, as well as to map accordingly the client's order data, such as invoice number, and link that into our in-house CSR database so it can be properly linked to the contact's information based on the order that the clients place on a daily basis. This allows me to also get in touch with them easier, by linking their phone number and email address, and either call them or chat with them directly.
  • Their UI is one of the friendliest I've ever worked with
  • The UX makes it impecable to work with several channels of third-party apps
  • Increase automation of linked apps to the CRM
  • More than ROI, it saved us over 35% of our time and manpower to produce more, while doing less
The ability to track and locate any possible data or piece of information, HubSpot is able to help us by doing so through hints anywhere we are working on (contact records, reporting, task management, etc). It's the ability to never let us being lost of where we are and the information is there to be represented in the most accurate way.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It can let you to view better the way you organize your contacts per any other record attach to it; whether that's a company or target accounts that you can be able to customize.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
Case management
9
Call center management
8
Help desk management
8
Lead management
8
Email marketing
8
Task management
8
Reporting
10
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
8
Marketing automation
8
Mobile access
7