HubSpot, a balance of coordination and versatility
March 05, 2024
HubSpot, a balance of coordination and versatility
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
We use the HubSpot CRM to be out single source of data truth, and to help keep our notes and collaborations centralized in one place. It also acts as a source of information for data analysis, and progress monitoring. Most importantly we specifically use it to manage our pacing and full sales pipeline, along with some plugins to track emails and log/make phone calls.
- Hierarchy of attributes is logical and intuitive
- Logging integration with Gmail runs smoothly
- Highly customizable fields
- The back button in a browser does not take you to where you just came from, which feel disjointed
- No obvious native functionality to keep data records clean
- Sometimes logging doesn't include all areas that you expect it to automatically
- HubSpot gives us full visibility into our pipeline in an easily digestible way that make us all more efficient
- The reporting capabilities help us to track our progress on the KPIs that we monitor without significant effort
- It's the number one tool we use to make sure each opportunity ends with a closed loop instead of slipping through the cracks
I was not a part of the initial selection process of HubSpot, but I will say that I'm glad we use HubSpot instead of Salesforce. The primary driving force for this is that HubSpot's base level layout if far more intuitive that that of Salesforce, and overall it seems like a more thoughtfully designed product from a UI/UX perspective.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes